Crowning Connections: Take The Opportunity with Kenn Francis, UA

Crowning Connections with Monarch Roofing, Podcast

1 Amazing Community. 1 Roofing Company trying to make an impact. Bring those things together and you have the perfect recipe for an intriguing podcast filled with tips, tricks, and musings about the roofing industry, the Grand Strand and all the interesting characters and businesses that call this place home.

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The Interview:

Rob Clemons
Welcome to Crown Connections with Rob Clemens and Monarch Roofing. Today we’re here with Kenn from Under Armour. Kenn, welcome. We’re happy to have you here.

Kenn Francis
Thank you. Happy to be here.

Rob Clemons
All right. All right. Well, how was how was the drive in today? I know you’ve been all over town, you usually get around, and how many miles a day do you drive?

Kenn Francis
Boy? That’s a great question. I don’t know if I could sum it up per day, but per week, it’s around 1500. 60,000 is about average for the year.

Rob Clemons
No way and what gas prices like they are? Holy cow. It’s an expense.

Kenn Francis 0:40
Yeah. Yesterday, I filled up my my tank and it stopped at $100. I was like, wow, that’s, that’s a good feeling.

Rob Clemons
Yeah, oh, my lord. Well, I wanted to ask you, if you would, give us a little background about yourself how you got into the business will Under Armour.

Kenn Francis
Oh, so it’s a little bit of around about story. I, after college, I really didn’t know what I was going to do with my life. Honestly, I, you know, I decided to spend a little time playing golf and surfing. So it was just a misdirected energy at 21 years old.

Rob Clemons
Oh, my God, don’t we all?

Kenn Francis
Yeah, yeah. So I was just kind of living the young dream and, you know, chasing the golf ball around. And several years later, I was approached by a competitor of Under Armour to see if I wanted to work for them. Which I did for just around 10 and a half years and was fortunate enough to blend into a lot of sides of their business. Everything from sales, to the tour life and the tour truck and PGA events, etc, etc. And then I was recruited by Under Armour, just a short time ago, three and a half years ago. And that’s how I ended up on this side of the sports slash golf side business.

Rob Clemons
Yeah, I mean, it’s it’s pretty cool story, too. I mean, I think a lot of people, when you think about these big companies, so you graduate college, just like and when I graduated college, I kind of found myself in that same spot, you know, you kind of like, alright, what am I gonna do now with the rest of my life, and you start trying to figure out what really interests you to land with a company? Like, I know, the first one you were with was big. And then under armour? These are big name brands. I mean, is there anything you’ve done since you’ve been with Under Armour that you’re particularly proud of?

Kenn Francis
That’s an excellent question, I would actually say that I’m most proud of the things that I learned and took from all of my experiences. Starting with the competitor, early on, I was fortunate enough to befriend the CEO at the time, and we would have these intimate conversations about success in business and how to continually thrive at your craft and ways to just always find a better version of yourself and your work. And so, hearing and learning that from someone in that position has always been an inspiration to me, for the way that I wanted to try to continue to get better, and just do the best job I can. And that comes from everything from relationship building to treating everyone the same. In my, in my world, it doesn’t matter whether the customer is spending $100,000 A year or $1,000 a year, I treat them all the same. Something I did learn early on. So other than trying to incorporate those constant lessons that were given to me free from an influential person in my young career. I’ve just always trying to stay on the right path and and continue to treat people the way they should be treated.

Rob Clemons
That’s really awesome. I know, when I graduated college, I went to interview with a pretty big company. And I was sitting there with basically like a Vice President of the company and they gave me the honor. I really got t0 interview with quite a few people there, I was there for eight hours, believe it or not. A long stressful interview, right? So, I had the Vice President, here I am, you know, 21 year old college kid and he says to me something to the effect of, “You know, what’s your goal? What do you want to do?” And I said, “I want to be the CEO of this company. You know, I want to eventually be CEO.” And he literally looked at me, he said, “Why?” And, you know, that wasn’t what I was ready for. I was like, “Well, what do you mean. You always want to shoot for your for your goals, right? You want to shoot for the dream.” And he said to me, he goes, and I took this and this is something I tell college students when I’m talking with them, I took this away, he said, “You don’t even know what this company does yet. And you want to be the CEO.” He said, “My recommendation to you is you take each opportunity that you’re given, and you maximize it, and you take it as far as it’ll take you in life.” And I always that always stuck with me, because I was given what I think were cliche answers. And this is something I like to tell, you know, students who are just graduating. It’s like you give a cliche answer, “I want to be the best and I want to do this.” And it’s like, “well, get to learn the business a little bit and take it one step at a time, but maximize every step.” And I feel like that’s served me well in my life. I mean, as far as you go, what do you think would be your recommendation to maybe yourself when you graduate? If you could go back in time, tell yourself something, what would it be?

Kenn Francis
I think if I had to pick one answer for that question, that’s a loaded question.

Rob Clemons
Oh, yeah, I know, right?

Kenn Francis
We’re talking in business places with that question. And and in, in my experience, which I feel will be the strongest answer, I could give you just outwork everyone, period. It always will come down to that for me. And every level I’ve been fortunate enough to graduate and promote to within the sporting goods world and the business world. I just simply outwork to my competition. I was never the smartest in the room. I’m still not the smartest in the room now. So yeah, um, but I’ve outworked everyone. That’s, that’s been in my path. And I’m, I’m fortunate to know that that’s my ace in the hole. No one’s gonna spend more time building relationships than me. No one’s gonna spend more time after hours than me. No one’s gonna outwork me on the weekend. Yeah, sure. I don’t want it to make, I don’t want it to sound like I’m just a workaholic. I’m not I have a life. And I like to golf and work out and spend time with my wife and my dogs and, and do the things that normal humans do. But at the end of the day, there’s no laziness in May, and there’s no sit down and do nothing in me because it doesn’t allow me to spend the time out working. Everybody else. Yeah, my territory in my current position is the state. I have the whole state of South Carolina. Wow, when I took the territory, I had 161 active accounts, I currently have 245. It’s amazing.

Rob Clemons
Wow, it worked well. And I can tell you, you know, it pays off. Because from my perspective as one of your clients here at Monarch? You know, I don’t, I don’t feel like one of 240 I feel like, sometimes I feel like I’m your only client, you know, supposed to. And that’s an amazing thing. And I think that that’s a really powerful story that you just told there. You know, and I think one thing that we talk about a lot these days, and, and it’s important as businesses to understand this, but we talk a lot about work life balance for employees. But you know, everybody has a different perspective of what work life balance is. I mean, if you enjoy your job, there’s a certain amount of enjoyment you just get in coming to work every day. But you know, what does that mean? And I think some people it means, well, I can only put in 40 hours a week, and I’m not or otherwise I don’t get enough life balance and some people 60 hours is maybe the work life balance that they go for So, but at the end of the day, it’s about how hard you work, right?

Kenn Francis
For me? Yes, absolutely. And I think everybody has to find their path. You know, my specific path in life is maybe not the best path for my best friend, or maybe even a family member. Figuring that out is really special and tough to do. Yeah. For me, again, I’ve been really lucky to have some great people ahead of me, guiding me, supporting me away from personal life. Yeah, talking professionally. Yeah. Who have reminded me that it’s not always just about work, find the balance, figure out your path, get comfortable with it, and own it.

Rob Clemons
Yeah, absolutely.

Kenn Francis
And I think, you know, aside from the outworking, everyone, you know, owning your role and your space also, is super important to, to thrive. I know where my weaknesses are, I know where my strengths are, I’d like to turn those weaknesses into strengths at some point. And, and when you get all of that I feel like in most one Trident, you you really have the opportunity to grow.

Rob Clemons
You know, that’s a powerful thing that you mentioned, I really like the concept of what you just said, you know your strengths and weaknesses. So this is a big part of becoming the best. I don’t want to say professional, it’s part of becoming the best person you can be. You really got to know where you’re strong and you’re weak. We do these things here at Monarch called DISC assessments. And they’re, they’re a personality profile, it tells you where you naturally don’t use much energy. And those are the things you’re really good at and the things that you have to use energy for. And I won’t go into that for right now. But I think it’s important to kind of know yourself, and you got to know where sometimes you’re not going to be the best person at naturally. And you have to figure out where you want to work harder at getting better at that and where you just want to get the right support system around you.

Kenn Francis
Yeah, yeah

Rob Clemons
I heard one time that you as a human being tend to be the product of the five people closest to you. So you think of those five people that tends to kind of be like a little makeup of who you are. Who names some of those five people that are closest to you.

Kenn Francis
Oh, boy, that’s it.

Rob Clemons
It’s got to be your wife. I love you honey.

Kenn Francis
Right. Yeah, I have that in to spare. My wife. As we’ve talked about her, she is incredibly organized, very detailed. Yeah, very intelligent. She’s definitely made me a better person. Emotionally, spiritually, but also professionally. And that guidance has been really great for me. I’m ultra thankful for what she’s provided. So number one, definitely her in all aspects. My parents are unique situation because my parents were always the going to outwork everyone in the room type people as well. I was fortunate to grow up very lucky, in a nice area of a great state. But my parents made it so that as kids, my brother and sister and I had to work for everything we wanted. They could have run out and bought anything we wanted, but it didn’t work that way. So even at a young age, if it was a matchbox car, and I’m showing my age here, right? GI Joe figure which was popular when I was a kid, right? Those are $3. There was no “yeah, let’s just go get one.” There was “we’re gonna earn the right to go get one of those.” That influence of earning everything that comes my way from childhood on to now is an incredible lesson.

Rob Clemons
Oh, yeah.

Kenn Francis
My brother, who’s a gem of a human being has nice, my son, his son and daughter, my niece and nephew. They’re growing up the same way. And I’m seeing in young people these days, some of that gets lost. But the two youngsters in my family, who are following the path that my brother and I followed due to my parents are growing up with the let’s earn it first mentality.

Rob Clemons
Yeah.

Kenn Francis
Again, no fault to anyone who doesn’t go by those rules or those parameters. But in our family, that’s the influence that’s been big for me. So definitely wife, definitely parents, I could pick from 1000 people who have been influential in my life. My first mentor at the competing brand that I worked for, for a decade. Great guy, still one of my best friends to this day, taught me so much about relationship building, the way that I interact with people. And we, you know, we always have these, like you said, cliche answers, and at the end of the day him for him and I was always, where are we making an impact. If that’s the goal to succeed, you have to do that by making an impact, you can’t just flutter into that it doesn’t happen to fall in your lap. So you have to make an impact to be able to accomplish that. So I would say him as well. And then honestly, currently, my my current boss, my current boss is amazing. And in our brand, we say that if you’re not talking to your boss that much, you’re doing a great job. And I’m lucky because I don’t get to talk to my boss that much. So we have this great relationship from afar. But that’s the way we act. That’s the way we act. It’s the way our brand acts when there’s no babysitting. These, you know, these guys like myself around the country, were professionals. So we don’t need to be handheld. And that’s a great thing. So my boss is awesome. But we don’t have to communicate that much.

Rob Clemons
I mean, it’s so powerful that you know. What’s interesting, I talk a lot about communication. I mean, I believe this is the big business builder. But the interesting part is, is that, you know, if we ever talked about communication, as a human being, you know, I think something like 15% of our communication is actually verbal and the rest of its body language and tonality. But when you get into business communication, it’s as much as anything about processes and procedures, you know, and so you in this way, you don’t have to say, “Oh, hey Ken, I’m gonna go over here. I’m gonna move this shirt from this spot to this spot,” or “I’m going to drive from this place to this place.” You can kind of, you know, go off of a better, you know, kind of understanding of what your role is. So, understand what you’re saying, that’s a really cool thing. What’s the culture and Under Armour? And I asked that because and let me be specific, when I asked that, I think a lot of businesses out there are trying to figure out, you know, whether, you know, especially a small business, you’re trying to figure out just who you are, and especially as you’re growing, you’re trying to figure out, you know, what do you want your identity to be? What would you say the culture at Under Armour is?

Kenn Francis
Here we are, just north of two decades in business, right? So 20… year 24, I believe as our as our current number at this specific date, the brand mindset has never changed. We are an athletic performance brand, built to out, out battle, everybody that we go up against whether it’s in a shoe or polo, or a pair of shorts, or even socks, everything that Under Armour does is built to make an athlete better. Now that can be a not so physical athlete, like maybe a golfer and I say that just simply because it’s not a whole lot of you know, sweat and push ups, versus maybe a football, hockey and so forth. So, to kind of separate you now understand what I mean, but the pieces and the items that we provide as a brand all have DNA in them to make the athlete better in some way, shape or form. It can be minute as a four way stretch material. It could be as minute as a titanium dioxide, yarn filament in a polo that keeps you cool. These are all things that matter when it comes to the athlete. And why that’s been cool for me is because a lot of times I’ll explain technology to someone in our items, then they put it to use, and then the Eureka hits where they say, wow, yeah, I did not realize that that was that awesome. And it helped me that much, I was either cooler or I was warmer, or I was more comfortable, or I had more spring in my step or I was more flexible, whatever it may be. So we’re not actually taking an athlete and making them better athlete, we’re giving them the resources to maximize their athletic ability, and dressing and the the brand itself is never going to leave their their, you know, their place. I think the lane they play in is the lane that they want to stay in. I got you yank items to make athletes better period. And the story

Rob Clemons
I love that, you know, and one thing that’s true about you, and I always find it funny, because like when you come in, and I’ll be like, Oh, tell me about that shirt. And you’ll go all the way down to the fabric, maybe even the molecules in the fabric. And I’m always like, wow, this guy is speaking on another level. But but then when I try the fabric on Yeah, it’s like, oh, okay, I get it just feels more like, or whatever.

Kenn Francis
You can tell. Yeah. And it’s funny. You mentioned it that way, because I’m a nerd for lack of 100%.

Rob Clemons
And the only thing you’re missing is the glasses with? No. Okay, gotcha.

Kenn Francis
And, and when it comes to my craft, I find myself just completely jumping into that nerd mode. No disrespect to the nerds out there. Let’s go nerds. But you know, I love what I get to talk about on a daily basis, it’s clothes in sports, how lucky am I to be able to talk about clothes in sports, so why not take it to the next level of hey, this is why this belt is awesome. Or better than that one. And this is why this shoe will provide you the better opportunity to swing golf club better. Or this is why this shoe in volleyball is going to give you a little more spring in your step, which for short, guys like myself, that matters, right? And so it’s just, it’s just luck.

Rob Clemons
You know, I want to say this is and I think there’s a lesson in here. And I think it’s a lesson for every business. You know, one thing that you know, sometimes you hear that phrase, everything matters. And it’s like, so how does an Under Armour get to where it’s at? Well, it’s not because they said, Well, we’re just gonna go out and build a shoe, hey, let’s copy the shoe over here, the shirt over here, they literally go down to the science of probably every single thing to the fabric and the way and I think that we have to look at this as companies, we have to look at, you know, what does the wall color of it, we’re painting our walls, how’s that gonna affect us on a day to day, you know, and they say things like, green, you know, brings a soothing atmosphere, blue brings determination. You know, everything matters. And if you can think on that level, it’ll help everybody grow. Yeah. So I love what you’re saying there.

Kenn Francis

Thank you. I agree with you. 100%. And you guys are in an industry where that could not be more important, right? I mean, you’re protecting homes and Monster investments. And you’d have to put the esthetic piece in as well. So you’re right. I mean, in my world, the you know, the the making a product better. It’s important in your world. It’s really Oh, man, you’ll hear about it immediately. Yeah, I’m still in a leisure industry. You’re in a life industry. You know, it protects people. So yeah, I agree with you. 100%.

Rob Clemons
One thing I want to know is, you know, obviously, you mentioned like all sports, right, you know, and all these things that we’re in, you know, and you talked about football and baseball, then you just whipped out some volleyball on me, which is awesome. What are you doing for the bowlers right now? Like you’re a bowler, you want to get better? What is it that Under Armour doing?

Kenn Francis
Great question. So I love bowling personally, okay. And in bowling when the body twists, and technically three directions, right, so you have the first move and the wind up, and then the release, and then the follow through? Yeah, we’re gonna call that a three direction move. Having a shirt that will stretch to the shape of the body is crucial. Because if the shirt is too tight, or doesn’t stretch in the wind up over there, and then of course, the release, it’s going to hinder the person’s athletic ability. Nice. As cool as that isn’t a shirt, it actually exists in the pants as well. So take a bowler who’s really getting down into maybe that lunge position. When they release someone who gets really low, right, the back leg kicks way out, the front leg is sliding maybe more than a foot their way into a pretty deep stretch. Well the pant has to or the bottom has to react the same as the the top. So that concept that exists in polo goes all the way to bottoms for men, skirts and skirts for women, even in our rain gear. All of that four way stretch matters a lot. Let’s take it one more step if you will. Let’s talk about a sport that might not be indoors but has a very similar aspect to bowling where you may wear a pant and a polo will say golf and or tennis right. Everything that Under Armour makes has a minimum of 30 SPF protection in its fabric. That’s a pretty strong play across the industry. But not everybody has it in every thing we get to say, for a fact that is in everything that we make, we have SPF protection. Wow, that’s a really conscious effort, again, to be better at what you’re making for the consumer, like, nine out of 10 people might not care about that. You know, that’s it.

Rob Clemons
First of all, I was trying to stump you with the bowling question. And you nailed it. I mean, this one of the sports should have said badminton. Doggone it, he would had an answer for that. But, but here’s the thing that I find pretty interesting, right? So I actually heard years ago, they talked about tide, and they came up, and I think it was tide, so I might mess up, but you’ll get the idea where I’m going. They said that people that were selling detergents, they used to always push stuff, like, Oh, we’re gonna clean your clothes so much better, and we’re gonna, you know, our molecules are gonna go in, and it’s gonna make the clothes just that much cleaner every time. And it wasn’t until this brilliant marketing came in, where they said, Your clothes are gonna smell so much fresher. And that’s when it blew up. I mean, everybody’s talking about just making the clothes clean, clean, clean, clean, but then all of a sudden, they get to a concept of what do people really want in your clothes? You want to look good, you want to smell good, right? Sure. And so they started fixating on, like, this is how the end result is going to happen. This is what it’s going to be. And it was just a kind of explosion of a marketing concept. I think it’s kind of cool that you can marry the two together. And that’s kind of what you just did for me now.

Kenn Francis
Yeah. Thank you. I agree. I think it’s it’s a very fortunate part of our in my industry. Yeah. sports in general. And the job itself.

Rob Clemons
Hey, who’s the coolest person? I mean, have you met he like, yes. Famous sports person? I know you would get to this?

Kenn Francis
Yeah, actually. So yeah, I’ve been very lucky to meet some tremendous athletes in a couple of areas of sport. It’s really a deep list. Yeah. But let’s talk about the golf side of it for just okay. I had a very fortunate experience to spend a great amount of time with one of my favorite people on the planet and Sergio Garcia. Wow, tremendous player, tremendous human, amazing athlete, and just an absolute philanthropist. Great genuine human being. Can’t talk enough about that influence in that relationship that I’ve been able to have with someone on such a global scale. So awesome. Our golfer at our brand our star as we like to call him as Jordan Spaeth. That’s no secret. Well, Jordan, speed is unique and different in the sense that Jordan Spaeth is so true to who he is as a human being. And as an American. And as now going to be a father soon, a new husband, he’s just a pure soul. And that’s hard to get when you’re on a global scale as an athlete, no doubt, because most of the time, your answers are going to be pretty vanilla and pre recorded. But those of us that have been fortunate enough to get to know Jordan, genuine, absolute genuine soul, great human being loves kids. You know, he’s a special needs Sister, he has a global mission to impact special needs kids. Absolutely.

Rob Clemons
And just tremendously successful to it what he’s doing. I mean, you just named two big hitters there.

Kenn Francis
And yeah, and both good people and outside of the golf. There’s a lot of other people that I’ve been fortunate to, to interact and or meet at certain times.

Rob Clemons
Do you find like a certain common denominator? I mean, these are all different personalities. But is there a common denominator that you can see in a successful athlete?

Kenn Francis
Yes, the ones that have impacted me, they stare you in the eye when they talk to you, because just like the way that they compete, where it’s all into when they behave that same way, in a normal relationship and conversation, they’re engaged. Yeah, it’s, it’s the way they’re wired. I believe. They’re wired for winning in everything they do. Whether it’s badminton at night, or ping pong with their buddies at the Ryder Cup, it doesn’t actually matter. They’re wired for victory. It’s how they roll, right? And so everything from just the way they communicate the way they shake their hand, how engaged they are, you can tell.

Rob Clemons
Holy cow, that’s such a powerful thing. You’re saying, I know that. It’s almost like that. That’s their key to success, but it’s been something that’s been ingrained into their life, you know, and I know that I’ve always felt like this and I’m talking about sales now, you know, and I’m gonna kind of try to apply it to, you know, I don’t know how to hit a baseball 500 feet or anything like that. But as far as sales goes, I’ve always been pretty good at it. One of the things is, is that I’ve always felt like when I’m working with a customer, specifically in sales, not just in regular conversation, that’s where my laser focus goes in. For some reason I’m able to dial lock out the world focus on that customer. What you’re saying is easy as a result, apply that but you know, on a conversation but then take it to the course. I feel like that’s something that’s a gift that that you can share with young students coming out of college. Are young professionals just trying to be the best they can? You know, how do you get there, it’s by being so convicted with what you’re doing is so focused on it, that you get to that next level all the time.

Kenn Francis
I agree with you, I don’t think you could have put better words into what you just said. I think that if the young people coming out of college wanting to start a career or not even out of college, just starting a career and picking a path in life, if they can attain 10% of that kind of focus, oh, my goodness, the sky’s the limit. If we as professionals and older gentlemen, let’s face it, we’re not kids anymore, but we as older professionals who have been in business for a while now, I think it’s probably our job to help them. Yeah, a little some tips, give them some advice, find the young people that come into our brand and speak with them and say, Hey, this is good. This is bad. This is right. This is wrong. Give them guidance. Somebody gave it to us. Let’s pass it on.

Rob Clemons
Absolutely. No, that’s powerful stuff. Hey, I got one or two more things to talk about. Appreciate all the time today. I know you got to take four dogs to the vet a little bit here.

Kenn Francis
Yeah, we’re four dog house.

Rob Clemons
I thought I had a lot of energy with my two dogs. And what’s the what’s the biggest dog you got right now? Because you used to I know you guys had like a 200 pound dog at one point or something?

Kenn Francis
Yeah. So let me go back just a moment. Oh, yeah. If I had my way, I would have seven or eight acres of land and and probably 50 dogs. I am a dog lover, period. I trust dogs more than I trust most humans, sadly say but I do. I love dogs. And I’m a dog person. So as my wife so we’re dog family. Currently we have a Great Dane. She’s 155 pounds. Her name is Shelby but we call it a dragon because she floats around like a dragon in a Disney movie. She’s wonderful loves me and we have this amazing relationship. Then we have our two oldest dogs which are linked he’s a Welsh terrier. And then Sasha and she’s at Bedlington Whippet. They’re okay. gowns. Yeah, each are so very smart. Very intelligent. Terriers are you know, very driven, very independent. Yeah. Then we have our newest addition, which is a English massive. His name is Kibo Kibo.

Rob Clemons
I like that Kiba. Kiba named after somebody is there a famous Kibo out there?

Kenn Francis
So yes and no, it’s named after some place. But it’s a golf course in Bar Harbor, Maine called Kibo Valley. Okay, one of the oldest golf courses in the world extremely difficult very challenging. My wife and I had some have had some awesome experiences there. So we chose chose to name him after that property. And in the Celtic language, it means protector, which we find to be really kind of fitness for a massive very cool, yeah, he’s currently four months and 62 pounds and he will top out in about one night.

Rob Clemons
Holy cow. That is a lot of BS. I mean, I’m gonna tell you right now your dog food bills are about to go through the roof.

Kenn Francis
Oh, yeah.

Rob Clemons
Yeah, I got two big dogs. We don’t even know what they are. But they’re just I just call them goofballs. But they are the best goofballs ever you come home. They just make you feel good.

Kenn Francis
Yes, yeah.

Rob Clemons
I’m a dog guy through and through 100%. Last thoughts: Any tips or advice you have anybody who’s looking to get into a company like Under Armour, Nike, any of those kinds of places? Any tips for you just that person is listening to this and thinks, “Well, I’d like to get there one day.”

Kenn Francis
Yeah, that’s a great conversation that I’ve had recently actually. I know a young person in town who played golf for me, back in the day when I was coaching high school golf. And he loves the golf industry and wanted to get in and said, you know, “what should I do?” And I said, “take every opportunity that comes your way, even if it means you have to move, because of your young age, you need experience. And you need to start building a list of experiences so that when the golden ticket comes along. You can say, here’s what I’ve done, here’s where I’ve been, here’s what I’ve learned, I’m ready.” If you’re not ready, someone who is will fill that spot. So be conscious of opportunities, seek them out, do your homework, communicate, network, get to know people and be good to people. At the end of the day, when it really just comes down to one thing in this sport and the surrounding sports like tennis and the ones that exist, the country clubs and resorts, things like that, where I do most of my business. At the end of the day, you have to be good to people, or you’re gone. So I love that. I’d say that would be number one.

Rob Clemons
Well, so I’m going to kind of wrap with that thought you say be good to people. That is a big place in becoming successful in life. And I really appreciate that. Kenn Francis, it’s been amazing having you. I really appreciate all the insight today. Thank you so much for the time. All right, absolutely. Rob Clemons with Crowning Connections. Thanks for joining us.

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Transcribed by https://otter.ai

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